Billing and refunds

Two things on Attempt are paid, both coach plans: Coach at $79 a month and Team at $199 a month. Everything else is free. Athlete accounts are free on every plan, including logging, video upload, check-ins and full training history. A coach marketplace profile, the applications it receives and the reviews on it are free on the Listed on Attempt tier. Gym listings are free. The pricing page is the full comparison.

Payments are taken by Stripe, our payment processor. Card details are entered on Stripe's own hosted checkout and never reach Attempt's servers. We store your Stripe customer and subscription identifiers, your plan, its status and its renewal date, and nothing else about the card. See the privacy policy.

Plans are monthly and renew automatically on the same day each month until you cancel. The price you see at checkout is the price charged, in US dollars, plus any tax Stripe is required to collect. A promotional code applies for the number of months the promotion states, and the plan then renews at the ordinary price; the duration is always shown before you pay.

If a payment fails, Stripe retries it over the following days. Your workspace stays open during that retry window, and you can update the card at any time from your billing page.

Cancel yourself, at any time, from Billing in your coach settings. It opens Stripe's customer portal, where cancelling takes one click. You never have to email anyone to stop paying.

Cancellation takes effect at the end of the period you have already paid for. Nothing is pro-rated and nothing is cut off early: you keep the workspace until the renewal date you can see on your billing page, and you are not charged again. After that date your account is not deleted. It reverts to the free Listed on Attempt tier, so your profile, your applications and your reviews stay exactly where they are, and your athletes keep their own free accounts and their history.

By default there are no partial-month refunds. If you cancel in the middle of a month you keep the rest of the month you paid for rather than getting part of it back. That is the trade, and it is stated here before you pay.

We refund, without argument:

• Duplicate charges, or any charge taken twice for the same month.
• A charge taken after you cancelled, or at the wrong amount, or on the wrong plan.
• Any charge caused by a mistake of ours, including a bug in this product.

Outside those cases we will still read what happened and use judgement; ask. Statutory rights, including any cooling-off right you have where you live, apply on top of this policy and are not reduced by it.

Meet directors can record entry fees and payments inside MeetOS so that their own bookkeeping adds up. Those are notes a director writes about money that changed hands elsewhere: Attempt never takes the payment, never holds the money, and never issues a refund for one. Entry fee questions go to the meet director, not to us.

Money between a coach and their athlete is between them. Attempt does not process it, does not take a cut, and is not a party to it. The monthly price on a coaching relationship is a number the coach records for their own business view, not a charge we collect.

If a plan's price changes, the new price applies to renewals after we have told you, never retroactively, and you can cancel before the next renewal. A charge is never taken under a price you could not read first.

Billing questions, including anything that looks like a charge you did not expect: team@attemptpl.com, or support@attemptpl.com for account problems. Attempt appears on a card statement as ATTEMPT. If you see a charge attributed to Attempt that does not match a plan you started, tell us and we will look into it.